If the product is found to be defective, you may return the item to us in its original condition within 7 days of receipt. The customer is responsible for the return shipping costs.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. ZACE reserves the right to deny any return.
YOUR PRODUCT IS DEFECTIVE?
Please contact us at firstname.lastname@example.org to start the return process. Please include the following information:
-Proof of purchase
-Video or photo of the faulty product (if applicable)
-Complete delivery address
-Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
6-MONTH WARRANTY FOR QUALITY-RELATED ISSUES
-Requests within Thailand
We will take care of all quality-related issues with a REPLACEMENT including any return shipping costs.
-Requests from outside Thailand
We will take care of all quality-related issues with a REPLACEMENT OR REFUND. Shipping costs must be covered by the customer.
Item must be returned for a refund. Shipping costs must be covered by the customer.
Processed refunds are completed within 14 business days. Refunds will be handled via Paypal.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
CANCELLING ORDERS :
Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.