Refund Policy

RETURNS :


If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt.If the reason for return isn’t quality-related, the customer must pay the return shipping costs.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any accessories, manuals, and documentation.


Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. Zace reserves the right to deny any return.


NOT SATISFIED WITH YOUR PRODUCT?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact us at service.zace@gmail.com to start the return process. Please include the following information:

-Order number
-Proof of purchase
-Video or photo of the faulty product (if applicable)
-Complete delivery address
-Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.


6-MONTH WARRANTY FOR QUALITY-RELATED ISSUES
-Requests within Thailand
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

-Requests from outside Thailand
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.

REFUNDS :


Processed refunds are completed within 14 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.


CANCELLING ORDERS :
Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.