Delivery Policy

Our delivery promise

We want to make your online shopping experience as quick and easy as possible. So we've devised a range of delivery options to ensure convenience and choice.

Selected Metro Deliveries

Metro Delivery areas are defined as selected areas of Bangkok. Since these areas are closer to our warehouses, we are able to offer quicker delivery times.

Free Delivery

We offer Free Delivery for orders of $55 or more for selected metro areas. Please note that Free Delivery cannot apply to Regional and Country Orders, Special Orders and Large Item Orders.

Same Day Delivery

We offer Same Day Delivery for in-stock items that are ordered before 11:30am for selected metro areas

Next Day Delivery

We offer Next Day Delivery for in-stock items that are ordered after 11:30am for selected metro areas.

* Next Day Local Delivery is available for 30 day account customers in eligible postcodes.

Non-Metro Deliveries

Regional and country areas are covered by Non-Metro Deliveries. Because deliveries to these areas have longer distances to travel, they incur different charges and delivery times from Metro Deliveries.

Regional areas incur a charge of $3 (excluding large items and special orders) and can take between 10 to 20 business days.

Country areas and other countries than Thailand incur a charge of $10 (excluding large items and special orders) and can take between 1 to 5 business days.

Orders for in stock items placed after 11:30am will be delivered the following business day to metro areas of Bangkok.

Larger items and special orders incur additional delivery charge as they require extra handling and take longer to transport. The amount will be calculated at the checkout and is dependent on the size of the item purchased.

If your order also weighs over 200kg, it may be subject to an additional delivery charge. When this charge applies, one of our Customer Service Team Members will contact you prior to shipment with the total delivery cost.

Special Orders

Some items are marked as Special Order Items and are delivered separately from regular orders. These items may at times be delivered directly from our suppliers.

The delivery time frame is approximate depending on supplier availability. Customised Special Order Furniture items and Custom Print items cannot be returned or refunded due to change of mind as these products are manufactured and produced according to customer specifications. These products can only be returned if faulty or damaged.

If the item you are ordering is a Special Order Item, special order information will be available on the 'Features' tab of the product page. Please also note the longer delivery times for Special Order Items.

Delivery Time Frames

Orders and deliveries are processed Monday to Friday excluding public holidays. Deliveries are made between 8:00am - 5pm Monday to Friday. We currently do not have a weekend delivery service.

During the wet season, deliveries to Bangkok and other regions may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual time frame.

Delivery time frames may change from time to time due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are up to date. If a team member has not contacted you by the expected delivery date, please contact our Customer Service Centre on +6628981900.